Terms of Use
The short version. This website is a shop window, not a shop. You cannot buy anything on it, and nothing here forms a contract. Orders are agreed directly with the bakery, and the terms of your actual order are whatever you and the bakery agree at that point.
1. Accepting these terms
By using this website you agree to these terms. If you do not agree with them, please don’t use the site. You’re still very welcome to call the bakery.
2. What this website is
This site is informational. It describes what Buttercup’s Baking Society bakes, roughly what it costs and how to get in touch. It does not take payment, hold accounts, confirm availability or accept bookings, and no part of it commits the bakery to fulfilling any particular order.
3. Orders are agreed separately
Submitting the contact form or calling the bakery is a request, not a confirmed order. An order exists only once the bakery has confirmed it directly with you, including the item, the date and the price. Until then nothing is reserved.
TODO:REPLACE: add the bakery’s actual order terms: deposit requirements, how far in advance orders must be placed, the cancellation and refund policy, and what happens if a collection is missed. These are the terms most likely to be needed in a dispute, and the website cannot infer them.
4. Prices
The site states that most orders land between $10 and $30. That is a general guide to help you judge whether to get in touch. It is not a quotation and not an offer. Size, decoration, flavour and timing all affect the final figure, and the only binding price is the one the bakery confirms to you for your specific order.
5. Photography on this site
Please read this one. The photographs currently on this website are licensed stock images used to illustrate the style and range of what the bakery makes. They are not photographs of Buttercup’s Baking Society’s actual products, kitchen, staff or customers. Your order will not be an exact reproduction of any image shown here. Full source details for every image are recorded in the project’s IMAGE_SOURCES.md file.
Where a custom design is agreed, the bakery will describe or sketch what is achievable rather than guaranteeing a match to a photograph.
6. Reviews shown on this site
The quotations in the "Kind words" section are genuine feedback from real customers, published with their permission and shown with a first name and last initial. They are not drawn from Google, Yelp, Facebook or any other review platform, and no star rating or review count is claimed anywhere on this site.
7. The chat helper
“Sprig” is an automated helper powered by an AI language model. It can be wrong. Nothing it says is a quote, a confirmed order, or advice you should rely on, and it cannot accept or confirm an order. Where its answer matters, check with the bakery directly. Allergy and dietary questions are deliberately not answered by it at all.
8. Food, allergens and safety
Nothing on this website is an allergen statement. Baked goods commonly contain wheat, eggs, dairy, nuts and soy, and a home kitchen is a shared space in which cross-contact is possible. If you have an allergy or intolerance, speak to the bakery directly before ordering and rely on what it tells you, not on this site.
Every product is supplied with an ingredient and allergen label. The exact label wording should be checked against the cottage food requirements that apply where the bakery operates.
9. The order form
The form on the home page is a draft. It checks that the fields are filled in and then displays a confirmation message. It does not send, store or transmit anything, and no one receives what you type into it. Until that changes, please use the phone number for anything you actually need a reply to.
10. Links to other websites
This site does not link out to any third-party ordering, booking or payment service. If one is added later, it would be operated by that third party under its own terms and privacy policy, and Buttercup’s Baking Society would not be responsible for its content, availability or handling of your information.
11. Intellectual property
The Buttercup’s Baking Society name, logo and the wording of this site belong to the bakery and may not be reproduced without permission. Stock photographs remain the property of their respective photographers and are used under the Pexels License. The two typefaces used are open-source and licensed for web use.
12. Acceptable use
Please don’t attempt to disrupt, scrape, overload or gain unauthorised access to the site, and don’t use it to send unlawful, abusive or misleading content.
13. Availability and accuracy
The site is provided as-is. The bakery aims to keep it accurate but does not guarantee it will always be available, error-free or up to date. Descriptions, prices and lead times can change, and the bakery may update or withdraw any part of the site at any time.
14. Limitation of liability
To the fullest extent permitted by law, Buttercup’s Baking Society is not liable for indirect or consequential loss arising from your use of this website. Nothing in these terms limits liability that cannot lawfully be limited, including liability for death or personal injury caused by negligence, or for fraud.
This clause concerns the website. Liability relating to food supplied to you is a matter for your order terms and for applicable consumer and food-safety law, and is not limited here.
15. Governing law
These terms are governed by the law of TODO:REPLACE: state or jurisdiction the business operates in, and disputes will be handled in the courts of that jurisdiction.
16. Changes
These terms may be updated from time to time. The "Last updated" date above will change when they are, and continuing to use the site means accepting the current version.
17. Contact
Questions about these terms: Kim@buttercupsbakingsociety.com.
About this document. This is a website policy draft prepared from an audit of what this specific site actually does, together with the business information supplied by the owner. It is not legal advice and has not been reviewed by a lawyer. Please have it reviewed against your own circumstances, and resolve every TODO:REPLACE above, before publishing it.